In the event of a dispute, the consumer may resort to Alternative Dispute
Resolution entities identified on the consumer portal at
http://www.consumidor.pt/, or to Online Dispute Resolution platforms
identified at https://webgate.ec.europa.eu/odr.
The existing alternative dispute resolution entities are as follows:

CNIACC – National Center for Information and Arbitration of Consumer
Conflicts
Generic competence.
Email: cniacc@unl.pt
Website: http://www.arbitragemdeconsumo.org

Consumer Information, Mediation, and Arbitration Center of the Algarve
Geographical area covered: Contracts concluded in the District of Faro.
Email: apoio@consumidoronline.pt
Website: http://www.consumidoronline.pt

Consumer Conflict Arbitration Center of the Coimbra District
Geographical area covered: Contracts concluded in the municipalities of
Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis,
Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital,
Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Email: geral@centrodearbitragemdecoimbra.com
Website: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center
Geographical area covered: Contracts concluded in Lisbon, Alcochete,
Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra,
Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra,
and Vila Franca de Xira.
Email: director@centroarbitragemlisboa.pt /
juridico@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Center
Geographical area covered: Contracts concluded in Porto, Arouca, Espinho,
Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Póvoa de Varzim, Santa
Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra,
Valongo, Vila do Conde, and Vila Nova de Gaia.
Email: cicap@mail.telepac.pt
Website: http://www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Geographical area covered: Contracts concluded in the municipalities of
Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa
de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão,
Vizela, Vieira do Minho, and Vizela.
Email: triave@gmail.com
Website: http://www.triave.pt

CIAB – Information, Arbitration, and Consumer Conflict Center
Geographical area covered: Contracts concluded in Amares, Arcos de
Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção,
Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras
do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do
Minho, and Vila Verde.
Email: geral@ciab.pt
Website: http://www.ciab.pt

Madeira Consumer Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Website: http://www.srrh.gov-madeira.pt