The Terms and Conditions of Service of East Algarve Rentals establish the terms
under which the services are provided and define the rules of participation for
individuals or entities wishing to benefit from said services.
The use of East Algarve Rentals services implies acceptance of the Terms and
Conditions of Service. If you do not agree, or do not commit to using the services
provided in accordance with their respective rules, you may not use said
services.

Prices

• The price is confirmed in writing at the time of booking;
• The prices indicated are for the maximum capacity of each property, depending on the typology. When applicable, a supplement is requested for each additional person.
• If the number of people exceeds the maximum capacity of the property without the consent of East Algarve Rentals, it reserves the right to charge/deduct from the deposit the supplement per extra person.

Services Provided by East Algarve Rentals and/or the Owner Included in
the Price

• Personal check-in and key handover, as well as explanation of the property’s
  features and peculiarities, such as television, electronic equipment, pool, outdoor
  equipment, etc.
• Receipt of the remaining amount of the stay as previously agreed;
• Receipt of the security deposit when applicable;
• Check-out, property inspection, and return of the security deposit;
• Cleaning at the end of the stay (note: waste generated is the responsibility of each individual and should be left in the appropriate locations in the public area for this purpose before departure);
• Self-catering regime in the reserved accommodation;
• Any necessary support during your stay in case of breakdowns, and we will try to be as prompt as possible. However, during peak seasons, some delays may occur, so we appreciate your understanding;
• Consumption of water, electricity, gas, pool maintenance, and gardening.

Booking with East Algarve Rentals

• To make your reservation, send us an email to ana@ear-rentals.com or
  patricia@ear-rentals.com and formalize your request indicating the property
  reference and desired dates;
• At the time of booking, a deposit between 25% and 50% (depending on each owner’s requirement) is requested to be paid by bank transfer, and the remainder will be paid as indicated in the email response from East Algarve Rentals (depending on each owner’s requirement). If there are expenses associated with the payment of the deposit (bank charges or any others that may occur), these should be borne by the customer;
• Reservation requests will be held for a maximum period of 72 hours, during which time the customer must make the payment of the reservation deposit requested and send the proof of payment by email;
• If the reservation deposit is not received within the specified period in the previous paragraph, East Algarve Rentals reserves the right to make the dates available to other interested parties;
• Upon receipt of the deposit payment, East Algarve Rentals will issue a booking document containing all the relevant data, including the GPS coordinates/location of the accommodation and other useful information that is considered important. This information is sent to the customer’s email address;
• Reservations made by minors are not accepted, and at least one member of the group must be at least 25 years old.

Booking Changes

• If you wish to modify your confirmed reservation (for example, changing to
  another property or changing dates), you must inform East Algarve Rentals by
  email as soon as possible;
• East Algarve Rentals will make every effort to accommodate the requested changes but does not guarantee this possibility or that there will be no additional costs;
• If you wish to add more people to your reservation, they can only be accepted at no additional cost if the total number of guests does not exceed the maximum capacity of the accommodation. If the limit is exceeded, East Algarve Rentals reserves the right not to accept the change or to charge an additional cost for each additional person added.

Reservation Cancellation

• If you wish to cancel your reservation or any other component of your stay after
  confirmation and payment, please do so by email to the East Algarve Rentals
  collaborator who handled your reservation;
• Cancellations up to 120 days before check-in will result in a full refund of the initial payment;
• Cancellations made after 120 days before check-in will result in a refund if the property is rebooked by other clients for the same rental period;
• Any refunds under these terms, after the cancellation is confirmed and upon receipt of the destination bank account number (NIB), will be made by bank transfer within a period not less than 48 business hours and not more than 15 business days;
• Any cancellation with less than 90 days’ notice will be analyzed and submitted for consideration by the respective owner/representative for a competent decision;
• In extreme cases and due to reasons beyond our control, if the booked accommodation becomes unavailable, we will make every effort to relocate you to a property with similar characteristics or refund the amounts paid to date without any right to compensation or indemnification.

Security Deposit

• East Algarve Rentals informs that, depending on the owner’s requirements, a
  security deposit for damages and breakages between €200 and €500 may be
  required;
• The deposit must be paid in cash at the time of check-in. If no damages are found, this amount will be refunded at check-out or by other previously agreed means;
• East Algarve Rentals will make an appropriate deduction from the deposit in case of damages, breakages, or violation of the property’s code of conduct.

Maintenance

• East Algarve Rentals guarantees all necessary support during your stay in case of
  breakdowns;
• Whenever inspections, repairs, or emergencies are necessary, East Algarve Rentals reserves the right to access the properties at any time, always trying to inform the guests beforehand and respecting their comfort and privacy;
• If the problem does not consist of a real failure/breakdown and it is found that there was no need for the technician’s visit, a maintenance fee between €35 and €50 may be charged, to be paid by the customer locally;
• In case of lost keys, the customer will be responsible for paying the costs associated with replacing the respective locks locally; In case of forgetting the keys inside the property, the dispatch of a member of the East Algarve Rentals team to the location will cost €25, to be paid locally by the customer;
• If the key has been left inside the lock, the customer is responsible for the total cost of the lock picking and/or lock replacement service.

General Conditions

• The check-in time for properties is always from 4 pm to 8 pm. If the check-in
  time is after 8 pm or the check-out time is before 8 am, a fee of €50 will be
  charged;
• The check-out time for properties is until 11 am. If the guest refuses to leave or
  extends the stay beyond the established time, East Algarve Rentals reserves the
  right to charge an additional night or enter the property, remove the guest’s
  belongings, and change the lock, with the costs incurred being the responsibility
  of the guest;
• If you wish to enter or leave the property outside the above-mentioned hours,
  you must contact East Algarve Rentals in advance to confirm availability and any
  associated costs;
• Not all properties have the expected television channels: in some, it may only be
  possible to view national channels, and in others, only foreign channels;
• Some accesses to accommodations or surrounding areas may be in poor
  condition or under construction at certain times of the year – East Algarve
  Rentals and the property owner are not responsible for these situations or for
  any damages caused as a result, as they are completely beyond their control;
• The maximum occupancy capacity of each property must be respected, and
  under no circumstances may it be exceeded without the prior consent of East
  Algarve Rentals. Only the persons listed on the booking document will be
  accepted on the property.
• For most properties, between June 1st and September 30th, stays are in
  multiples of 7 nights, and check-ins are usually on Saturdays or Sundays;
• For most properties, during the rest of the year, stays are a minimum of 4 nights,
  cleaning service is additional, and the check-in day is flexible;
• In properties where pets are allowed, the customer must always inform in
  writing of the intention to bring their pet and obtain prior permission. In these
  cases, a security deposit is always required, and an additional €50 per pet to be
  housed at the rented location will be added to the stay’s cost;
• In properties where pets are not allowed, if pets are found on the premises
  without the prior consent of East Algarve Rentals, it reserves the right to
  immediately terminate the stay, assuming no further responsibilities towards
  the customer from that moment onwards, nor will there be any refund of
  payments made;
• East Algarve Rentals is not responsible for losses or thefts inside and outside the
  property, so it is advisable to opt for short-term travel insurance;
• In case of violation of the Code of Conduct, disrespect, damages, disturbances
  towards the property, owner, or responsible persons, East Algarve Rentals
  reserves the right to immediately terminate the stay, take immediate possession
  of the property, and in cases of resistance, involve local police authorities;
• East Algarve Rentals cannot be held responsible for noises and/or any other disturbances in the vicinity of the properties originating from construction work, nighttime activities, neighbors, traffic, etc.

Customers with Special Needs

• East Algarve Rentals will be happy to help select the most suitable
  accommodation for your special needs, to ensure the best comfort, safety, and
  enjoyment of your stay. Before making your reservation, it is essential to inform
  us about this matter so that we can advise you better.

Security

• It is the customer’s responsibility to ensure the safety and care of the members
  of their group, so it is requested that all precautions be taken during your stay;
• It is also important to ensure that children are always supervised by adults during the stay, and it is entirely the responsibility of the adults to supervise the actions of the children in their care at all times. Special attention (but not exclusively) should be given to balconies, terraces, staircases, glass panels/shutters, wet or damp floors, and pools. If you have any specific safety concerns about the property where you are staying, please contact East Algarve Rentals so that we can try to resolve your concerns in the best possible way;
• In case of negligence resulting in damages to any of the guests, East Algarve Rentals or the owner decline any responsibility for the damages caused.

Behavior

• In the event that, in the opinion of East Algarve Rentals, the owner, law
  enforcement, or another responsible person, the behavior of any member of the
  group of guests causes discomfort, damages, disturbances, or disrespect towards
  the property and/or local laws and customs, East Algarve Rentals reserves the
  right to immediately terminate the stay, assuming no further responsibilities
  towards the customer from that moment onwards, nor will there be any refund
  of payments made, and it is the responsibility of the customer to assume any
  expenses, fines, and legal sanctions resulting from this behavior.

Data Protection

• In compliance with the provisions of Organic Law 15/1999, of December 13, on
  the Protection of Personal Data (“LPD”), we inform you that during the
  processing of reservations, the personal data requested from customers will be
  stored in the files of East Algarve Rentals in order to provide the requested
  services and will be kept confidentially, using only names and contacts for our
  own marketing purposes (newsletter, campaigns, promotions, etc.).
• Consequently, we inform you that at any time, the customer can exercise their rights of access, rectification, cancellation, and opposition to their personal data, being responsible for the data stored.

Legal Notice

• Once the booking process is completed, the agreed terms and conditions are
  applied, meaning that the customer agrees and accepts to comply with the
  described terms and conditions.